As soon as your order is shipped out, the shipping partner will send the tracking information into our system that automatically updated customer facing interface to reflect correct tracking information on the ROOT account.
Why didn't I receive a tracking link?
Even though our website has the tracking information for an order, the email notification might not reach some emails due to private email accessibility settings or protections.
If you order to a country that does not have official shipping carrier other than governmental post, in some cases there are no tracking links to attach due to limitations in some countries' last mile carriers.
Please contact our ROOT Customer Support if you are having trouble getting order status or tracking,
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