Refunds for initial ROOT Prime Orders

The ROOT Prime Subscription (RPS) Terms & Conditions state that the initial RPS Order is refundable upon returning; same rules apply as per returning a regular order. 

Customers may return products within 30 days of purchase for a 100% refund of the paid product price, excluding shipping and handling, by providing a Return Merchandise Authorization (“RMA) from the ROOT Brands Customer Support Team.

All approved refunds will return in the form of payment used during the purchase. Wallet funds will return to Wallet, credit card refunds must apply to the same credit card used, and PayPal will be credited back to PayPal if applicable. In case the same credit card, bank account or PayPal account is unable to receive the returned funds, those funds will be returned to the ROOT Wallet.

Once the refund is executed, it might take up to 10 business days to be seen in the Customer's credit card/PayPal/bank account balance. 

Shipping costs associated with returning the product are the responsibility of the Customer returning the product. Any commissions and rewards paid by The ROOT brands (Root Wellness, LLC) on the sale of the returned product will be reclaimed from the Ambassadors. 

In case The ROOT Brands Customer Support Team is unable to alter any details in an already purchased order or cancel an order before it is fulfilled, The ROOT Brands is not responsible to arrange a refund in case the products are not received by the ordering customer.

Contact us at [e-mail] to initiate a refund.