Refunds for second or later ROOT Prime Orders

The ROOT Prime Subscription (RPS) Terms & Conditions state that second and later consecutive RPS Orders are non-refundable, unless under specific circumstances; if the ROOT Wellness LLC Customer Support Team is contacted, and the refund approved, the Customer can return the second or later RPS Order for a refund. 

Our Customer Support Team can refuse your request for a refund on second and later RPS Orders.

The special circumstances have to be communicated; we will not accept returns and approve refunds for orders that were returned to our or our partner's addresses without our knowledge. It is the Customer's duty to communicate the request and also receive an approval that they are welcome to return the order for a refund. 

Our Customer Support Team's approval of the refund will be communicated together with a return address; please do not use alternative addresses, different addresses, or addresses that were not communicated by our Customer Support Team. 

Make sure to follow the ROOT Wellness guidelines for return. The refund can be refused in case of following circumstances:

• returning an order without our approval
• returning an order to an incorrect address
• returning an order before communicating about the return
• failing to provide a reason for the return

Please make note that the statements above are all in connection to second or later consecutive orders created with RPS; these reasons do not include all possible reasons for rejection or return and refund.