Customers may return products within 30 days of purchase for a 100% refund of the paid product price, excluding shipping and handling, by providing a Return Merchandise Authorization (“RMA) from the ROOT Brands Customer Support Team.
All approved refunds will return in the form of payment used during the purchase. Wallet funds will return to Wallet, credit card refunds must apply to the same credit card used, and PayPal will be credited back to PayPal if applicable. In case the same credit card, bank account or PayPal account is unable to receive the returned funds, those funds will be returned to the ROOT Wallet.
Once the refund is executed, it might take up to 10 business days to be seen in the Customer's credit card/PayPal/bank account balance.
Shipping costs associated with returning the product are the responsibility of the Customer returning the product. Any commissions and rewards paid by The ROOT brands (Root Wellness, LLC) on the sale of the returned product will be reclaimed from the Ambassadors.
In case The ROOT Brands Customer Support Team is unable to alter any details in an already purchased order or cancel an order before it is fulfilled, The ROOT Brands is not responsible to arrange a refund in case the products are not received by the ordering customer.
All returns, whether domestic or international, by a customer, or ambassadors, must be made as follows:
Obtain Return Merchandise Authorization (“RMA”) from The ROOT Brands by submitting a return ticket request to the customer support team: firstname.lastname@example.org.
Ship items to the address provided by The ROOT Brands Customer Support Team when you are given the RMA number in your customer service response. Provide a copy of the invoice with the returned products or services. Such invoices must reference the RMA number.
No credits or refunds will be issued until the product is returned and received by The ROOT Brands. All returns must be shipped to The ROOT Brands pre-paid, as The ROOT Brands does not accept C.O.D. (Collect On Delivery) packages. If the returned product is not received at the address provided by The ROOT Brands Customer Support Team, it is the responsibility of the Customer or Ambassador to track the shipment before product credits or refund is applied.