Am I eligible to receive a refund

To fully understand our Refund Policy on Regular or ROOT Prime Subscription (RPS) Orders you can read the Terms & Conditions here for Regular, and here for ROOT Prime Orders.

If not entirely sure and before deciding to return the parcel, it's best to contact the ROOT Wellness LLC Customer Support Team at [e-mail] , where our agents will assist you with recognizing whether your order is refundable, and will also provide further instructions in case you decide to return it for a refund.

Customers may return products within 30 days of purchase for a 100% refund of the paid product price, excluding shipping and handling, by providing a Return Merchandise Authorization (“RMA) from the ROOT Brands Customer Support Team.

Shipping costs associated with returning the product are the responsibility of the Customer returning the product. Any commissions and rewards paid by The ROOT brands (Root Wellness, LLC) on the sale of the returned product will be reclaimed from the Ambassadors.