Password not working

If logging in with your details (email/username, password) is not working, follow these steps below to make sure you're doing everything correctly:

• using incorrect login information
  Trying to login with wrong email address, username or password will result in failure to access your account;
  try using your username or email if one or the other is not working
• using an outdated password
  Browsers might be using an outdated password that you changed some time ago or is auto-populating with information from another website;
  try adding your login information by hand
• trying to register instead of logging in
  Trying to login using the registration form will simply result in error messages as you already have an account;
  find the LOGIN form, as stated on left side of the page (initial form for mobile users)
• account does not exist
  Don't have an account yet? Create an account with us first to be able to login;
  click here to read an article about creating an account with us
• multiple tabs open with ROOT website
  You may be logged into another ROOT Account from a friend or family member in the same browser session;
  close your current session completely and open a new one, try to login again
• your registration information was incorrectly added
  Registering with incorrect information due to grammatical errors, and you are not aware of it;
  you will have to contact us with your information such as address and account information you have access to, and confirm your identity before we create changes to your account

If after following the list of possible reasons you are still unable to access your account, contact us at [e-mail] for assistance.