Our shipping partners and their fulfillment centers that are used to pack and ship ROOT Orders will receive information about a new order, created on our website almost immediately. What does this mean?
As soon as your order is placed, it is shared with our logistics team, automatically. If the fulfillment center that is shipping your orders is currently online your parcel might get processed in a couple of minutes to an hour after your order was placed. In some cases, the tracking links for your order are generated almost immediately after your order is placed.
Once you received the tracking information it is almost certainly too late to stop or cancel your order.
The tracking information usually proves that your order was processed, and that a parcel with your order contents will be or is already shipped out.
In case The ROOT Brands Customer Support Team is unable to alter any details in an already purchased order or cancel an order before it is fulfilled, The ROOT Brands is not responsible to arrange a refund in case the products are not received by the ordering customer.
If you do not wish to receive your parcel, reach out to our Customer Support Team at email@example.com, share your order number and let us know that you would like to initiate a refund.