Not picked up at postal office

A parcel that is not picked up at the postal office is returned to the shipping facility that packed and shipped it in the first place. 
A parcel that is not deliverable due to accessibility issues of the addressee is going to wait at the closest postal office/carrier outpost for a limited amount of time; those times vary on the carrier and country.

If you notice that your tracking link is saying the parcel was returned to the original shipper, it was returned to us. 

• Check your shipping address
• Check your contact information
• Reach out to The ROOT Brands Customer Support Team at [e-mail]
• Share your shipping address, email address, and phone number and ask for a reshipment

Our Customer Support Team is going to ask for a confirmation of the shipping address and contact information before approve a reshipment of your parcel.
We are always doing our best to make sure that your ROOT Products are delivered to your address.