Refund Policy ROOT Prime Orders

The ROOT Prime Subscription (RPS) Terms & Conditions state that the initial RPS Order is refundable upon returning; same rules apply as per returning a regular order. 

Customers may return products within 30 days of purchase for a 100% refund of the paid product price, excluding shipping and handling, by providing a Return Merchandise Authorization (“RMA) from the ROOT Brands Customer Support Team.

All approved refunds will return in the form of payment used during the purchase. Wallet funds will return to Wallet, credit card refunds must apply to the same credit card used, and PayPal will be credited back to PayPal if applicable. In case the same credit card, bank account or PayPal account is unable to receive the returned funds, those funds will be returned to the ROOT Wallet.

Once the refund is executed, it might take up to 10 business days to be seen in the Customer's credit card/PayPal/bank account balance. 

Shipping costs associated with returning the product are the responsibility of the Customer returning the product. Any commissions and rewards paid by The ROOT brands (Root Wellness, LLC) on the sale of the returned product will be reclaimed from the Ambassadors. 

In case The ROOT Brands Customer Support Team is unable to alter any details in an already purchased order or cancel an order before it is fulfilled, The ROOT Brands is not responsible to arrange a refund in case the products are not received by the ordering customer.

Contact us at [e-mail] to initiate a refund.

The same RPS Terms & Conditions state that second and later consecutive RPS Orders are non-refundable, unless under specific circumstances; if the ROOT Wellness LLC Customer Support Team is contacted, and the refund approved, the Customer can return the second or later RPS Order for a refund. 

Our Customer Support Team can refuse your request for a refund on second and later RPS Orders.

The special circumstances have to be communicated; we will not accept returns and approve refunds for orders that were returned to our or our partner's addresses without our knowledge. It is the Customer's duty to communicate the request and also receive an approval that they are welcome to return the order for a refund. 

Our Customer Support Team's approval of the refund will be communicated together with a return address; please do not use alternative addresses, different addresses, or addresses that were not communicated by our Customer Support Team. 

Make sure to follow the ROOT Wellness guidelines for return. The refund can be refused in case of following circumstances:

• returning an order without our approval
• returning an order to an incorrect address
• returning an order before communicating about the return
• failing to provide a reason for the return

Please make note that the statements above are all in connection to second or later consecutive orders created with RPS; these reasons do not include all possible reasons for rejection or return and refund.